Experienced Agents

Experienced Agents

A positive support experience will enhance your customers' brand loyalty. Our experienced agents can assist your customers through email, internet chat and live phone support.

 

Our call centers are located in Raleigh, NC and Cincinnati, OH.

The TOS Hospitality Group

The TOS Hospitality Group

provides the hospitality industry with quality, high availability Internet connectivity backed by experienced customer and technical support.

 

Whether installing a new solution, upgrading existing infrastructure or providing 24/7/365 support, THG provides high quality service within deadline for an economical price.

Right Channeling

Right Channeling

TOS helps you make informed choices for customer interaction via Right Channeling - supporting your business goals while balancing customer service quality, communication and cost.

 

Available customer contact channels include live phone support, social media channels, voice self-service, web self-service, chat and email.

Quality Customer Contact Solutions

TOS offers customer contact solutions utilizing our Right ChannelingSM methodology for customer acquisition, customer service and technical support. Right ChannelingSM provides a range of live support and internet-based services including inside sales, live agent phone support, email and chat support as well as providing web-based self-help portals.

Internet Connectivity Solutions and Support

The TOS Hospitality Group has proven expertise in the design, implementation and support of wireless solutions for the hospitality industry. The TOS Hospitality Group currently provides high quality 24/7 support to more than 75 hotels and over 10,000 hotel rooms around the country.

Welcome to Total Outsourced Systems

Total Outsourced Systems (TOS) is a leading  provider of high value added Customer Care and Customer Acquisition Solutions for B2B and B2C companies across North America. Our client companies span a range of industries including…
 
•         Retail
•         Healthcare
•         Consumer Electronics
•         Consumer Packaged Goods
•         Hospitality
•         Financial
•         Government Services
 
Our Mission
The TOS mission is to deliver outsourced customer support and customer acquisition services that materially enhance the business success of our clients.
 
Our Vision
To be the undisputed leader and best provider of customer support and customer acquisition services to companies whose support needs are unique, require applied creativity, and who want enterprise level tools and solutions where the size of the company, division or project might otherwise limit access.
 
Optimizing Customer Contact Solutions
Managing customer support interactions effectively has become a key issue for companies focused on building a loyal customer base. Lowering the spiraling costs of customer support is critical to business success. TOS provides solutions for quality customer support that lowers costs.
 
At TOS, we are committed to the idea of choice, and to giving our clients and their customers the power to choose. We specialize in Right Channelingâ„ , a proven methodology designed to optimize customer contact solutions to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. 
 
Read More...